Bikes Make Life Better

General Manager, Corporate Bike Program

Full-Time in Menlo Park, CA - Senior

The General Manager works under the direction of Bikes Make Life Better, in collaboration with our client, to guide the efforts and outcomes of the managers who run campus bike operations, shop operations, loaner/rental bike operations and employee engagement programs. The General Manager is responsible for ensuring a positive, productive, long-term relationship with the client.

Responsibilities

  • Program Management
    • Manage an innovative bike program that builds community and supports commuting
    • Set strategic goals and shape policies and procedures that support those goals
    • Provide clear communication to the client, managers and BMLB owners about the goals and daily activities of the entire operation
    • Work in tandem with other departments and vendors

  • Staff and Resource Allocation
    • Directly manage, coach and empower departmental managers
    • Plan objectives, assign accountabilities, monitor and appraise job results
    • Lead recruiting, selecting and orienting of new managerial staff
    • Work with team of managers to develop staff to their fullest potential by identifying and implementing training and staff advancement programs
    • Comfort working within a union framework
    • Run a great organization where staff are motivated and committed

  • Customer Care
    • Act as the client’s primary point of contact
    • Maintain, or exceed, agreed-upon performance levels
    • Participate in regular client and staff meetings in an engaged, informed, and collaborative way

  • Financial and Reporting
    • Track, analyze and report data on key performance indicators to BMLB management and client on a regular basis
    • Establish budgets and manage finances against budget
    • Manage HR files

Qualifications

  • A strong track record of leadership and performance management with teams of employees
  • Demonstrated experience managing diverse functions in a fast-paced environment
  • Collaborative, creative and action-oriented approach to problem solving and decision making
  • Solid experience in financial management, staffing, coaching, quality management and strategic planning
  • Outstanding customer service
  • Superb verbal and written communication skills
  • Highly proactive and responsive
  • Proven ability to delegate tasks as appropriate
  • Complete comfort with office and mobile technology/tools
  • Experience with data tracking and analysis
  • Bike experience, knowledge and/or passion (although bike industry experience not required)
  • Work in a corporate environment a plus
  • Experience managing in a union environment a plus

Compensation

Salary commensurate with experience

Health, dental, vision, 401K with 4% matching, commuter benefits, industry discounts, PTO and UTO

Bikes Make Life Better is proud to be an equal opportunity employer that is committed to a diverse workforce. Women and people of color are strongly encouraged to apply. We offer a competitive salary and benefits package, along with great perks.